Refund policy

At Jolie Luxe Jewelry, every piece is carefully selected to ensure quality and beauty. Due to the nature of our products, please review our policy below before making a purchase.

All items are final sale. We do not offer refunds or exchanges once an order has been placed.

If your item arrives damaged, please contact us within 48 hours of delivery with clear photo proof of the damage. Once reviewed, we will gladly send a replacement item if the claim is approved.

Requests submitted after 48 hours may not be eligible for replacement.

Our jewelry is designed to be beautiful and delicate. Please handle with care.

We are not responsible for:

Chargebacks filed while an order is in production or processing will be contested with supporting evidence. Customers who file fraudulent chargebacks may be restricted from future purchases.

If you have any questions regarding your order, please contact us:

📧 Email: info@jolieluxeco.com